Part Time Banker I Salem NH Branch (30 hours)

Rockland Trust Company•Salem, NH

7d•Onsite

About The Position

Rockland Trust is hiring a part-time Banker I for its Salem, New Hampshire branch, scheduled for 30 hours. The Banker works in a retail branch, providing customer service and financial guidance while supporting customer relationship development, transaction processing, and the bank’s sales and service goals. The role uses a caring, consultative approach to understand customer needs, recommend suitable products and services, resolve questions and issues, and build lasting relationships with customers and the surrounding community. It offers an opportunity to develop banking and customer-service skills, with training and development resources provided.

Requirements

Two-year degree or equivalent job experience.
At least one year of sales experience in a financial or retail environment.
Must be or become a Notary Public and NMLS certified.
Successfully pass the Level I Business Certification.
Proficiency in Microsoft Word and Excel and ability to operate a variety of office equipment.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail and accuracy.
Strong sales orientation and ability to balance multiple priorities, adapt, and work in a team environment.
Ability to work intuitively and find creative solutions to problems.
Professionalism and ability to demonstrate tact and diplomacy.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.

Nice To Haves

Two to four years of teller experience.

Responsibilities

Support customer relationship development and transaction processing to help meet sales and service goals.
Open and process deposit and loan accounts; cash checks; balance the cash drawer; perform settlement procedures; and process customer withdrawals and deposits within established guidelines and authority.
Proactively cross-sell bank products and services using provided tools and tracking systems.
Make qualified referrals to business partners in investments, mortgage, cash management, and other areas.
Complete home equity applications with customers, communicate and follow up on application requirements, and complete the closing process.
Achieve individual and team sales and service goals and participate in sales promotions.
Use a needs-based consultative approach to recommend products and services that complement customer relationships.
Answer routine and complex questions about customer accounts, products, services, policies, and procedures; troubleshoot issues and follow through to resolution.
Maintain product knowledge by attending available trainings and completing required training within specified timeframes.
Demonstrate self-service channels, including ATM, online banking, and mobile banking, to customers.
Use Salesforce to record customer interactions, conversations, and follow-up.
Collaborate with the Branch Manager to foster a fun and respectful work environment.
Represent Rockland Trust by establishing meaningful roots in the communities it serves.
Follow operational, regulatory, and security policies and procedures while balancing customer relationships and risk to the bank.
Assume additional reporting duties and responsibilities as required.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.