Banker I - Whitesboro

Arrow Bank NA • Whitesboro, NY

13d • Onsite

About The Position

Arrow Financial Corporation is hiring a Banker I for its Whitesboro office. This client-facing role provides core customer service, including processing transactions accurately and promptly, responding to customer inquiries, protecting customer information, and detecting and preventing fraud. The Banker I builds quality customer relationships through attentive conversations, identifies customer needs, and recommends appropriate products and services. The position also promotes self-service banking options and refers customers to internal partners when additional expertise is needed.

The role requires a high school diploma or GED. Two years of customer service, cash handling, or retail sales experience is preferred. The schedule is 40 hours distributed between Monday and Friday, 8:00 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12:30 p.m., with additional hours as needed. The salary range is $20.00–$22.00 per hour, commensurate with experience and education, with potential additional compensation through the annual bonus program, subject to individual and company performance.

The company describes its environment as pleasant and inclusive and offers career development opportunities and competitive compensation. Arrow Financial Corporation is a multi-bank holding company with over $4 billion in assets, providing banking and insurance services across northeastern New York.

Requirements

• High school diploma or GED.
• Strong written and verbal communication skills in English, with the ability to communicate clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
• Commitment to high-quality customer service and a courteous, patient, and professional demeanor.
• Strong attention to detail and problem-solving skills, including the ability to follow procedures.
• Ability to manage multiple tasks while remaining aware of surroundings and priorities.
• Sound judgment, discretion, and integrity when handling confidential information.
• Proficiency in Microsoft Word, Outlook, and Excel, and the ability to learn and use department-specific systems and software.
• Ability to remain stationary, often standing, for prolonged periods.
• Ability to use a telephone, computer mouse, and keyboard repetitively for extended periods.
• Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
• Ability to travel to various branches by car, public transportation, or other reasonable means.
• Ability to participate in a rotational Saturday schedule.

Nice To Haves

• Two years of experience in customer service, cash handling, or retail sales.
• Bilingual ability.

Responsibilities

• Process customer transactions accurately and efficiently; follow cash-handling procedures, balance the cash drawer, observe cash limits, and buy and sell currency from the vault.
• Handle incoming customer service calls using knowledge of company operations, products, services, and programs.
• Answer questions about accounts and banking, including interest rates, service charges, and account histories, while complying with disclosure requirements, regulations, and consumer privacy policies.
• Detect and prevent fraud, including identifying counterfeit currency and monetary instruments; verify customer identity and follow check-cashing and dual-control procedures.
• Perform daily ATM reconciliation and maintenance and process night depository bags under dual control as assigned.
• Protect customer and company resources by following security requirements, including branch opening and closing protocols and branch safety procedures.
• Identify opportunities to recommend additional products or services and generate client referrals; refer customers to partners when additional expertise is needed.
• Promote and demonstrate mobile applications, online banking, ATM functions, and other self-service banking options.
• Maintain an organized work area and complete administrative tasks such as filing, scanning checks, and organizing transaction receipts.
• Maintain current knowledge of and comply with applicable federal regulations and company policies and procedures.
• Travel to various branches as needed to maintain client relationships and support business objectives.
• Participate in a rotational Saturday schedule to provide branch support.

Benefits

• Potential annual bonus and incentives, subject to individual and company performance.
• Paid vacation, sick time, and holidays.
• Medical, dental, and vision insurance.
• Flexible Spending Plan.
• 401(k), pension, and Employee Stock Ownership retirement plans.
• Education and tuition reimbursement.
• Employee Assistance Program for employees and their immediate family members.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED