Banker I - Whitesboro

Arrow Bank NA•Village of Whitesboro, NY

13d•$20 - $22•Onsite

About The Position

As a Banker I in the Whitesboro office, you will handle core customer service interactions, including processing customer transactions accurately and promptly, responding positively to inquiries, protecting customer information, and detecting and preventing fraud. This client-facing role supports an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending appropriate products and services. The schedule is 40 hours distributed between Monday–Friday, 8:00 a.m.–5:30 p.m., and Saturday, 8:30 a.m.–12:30 p.m., with additional hours as needed. The role may require travel to various branches. Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

Requirements

High school diploma or GED required.
Strong written and verbal communication skills in English, including the ability to communicate clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders.
Commitment to high-quality customer service with a courteous, patient, and professional demeanor.
Strong attention to detail and problem-solving skills, with the ability to follow procedures.
Ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities.
Sound judgment, discretion, and a high level of integrity when handling confidential information.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel, and ability to learn and use department-specific systems and software.
Ability to remain stationary, often standing, for prolonged periods.
Ability to use a telephone, computer mouse, and keyboard repetitively for extended durations.
Ability to move, lift, and carry cash bags, coin boxes, and branch equipment weighing up to 30 pounds.
Ability to travel to various branches as needed by car, public transportation, or other reasonable means.
Ability to participate in a rotational Saturday schedule.
Ability to work 40 hours across the stated weekday and Saturday schedule, with additional hours as needed.

Nice To Haves

Two years of experience in customer service, cash handling, or retail sales preferred.
Bilingual communication skills are a plus.

Responsibilities

Process transactions accurately and efficiently; follow cash-handling procedures; balance the cash drawer; adhere to cash limits; and buy and sell currency from the vault.
Handle incoming customer service calls using knowledge of Company operations, products, services, and programs.
Answer account and banking questions, including questions about interest rates, service charges, and account histories, while following disclosure requirements, regulations, and consumer privacy policies.
Detect and prevent fraud, including identifying counterfeit currency and monetary instruments; follow customer identity verification, check-cashing, and dual-control procedures.
Perform daily ATM reconciliation and maintenance and process night depository bags under dual control as assigned.
Protect customer and Company resources by following security requirements, including branch opening and closing protocols and branch safety procedures.
Identify opportunities to provide additional products or services and generate client referrals; refer customers to partners when additional expertise is needed.
Promote and demonstrate self-service banking options, including mobile applications, online banking, and ATM functions.
Maintain an organized work area and perform administrative tasks such as filing, scanning checks, and organizing transaction receipts.
Maintain current knowledge of and comply with applicable federal regulations and Company policies and procedures.