Banker I

Citizens Bank • Martinsville, IN

15h

About The Position

Under general supervision and in line with established policies and procedures, the Banker I serves as a primary service and sales contact for bank customers. The role performs basic entry-level functions, including processing everyday transactions, creating monetary instruments, referring customers to checking, savings, and other account-based products, and helping customers identify and adopt solutions to protect their money from fraud.

The Banker I represents the bank professionally, builds customer relationships, supports account-based product adoption, and handles cash and negotiable instruments accurately. The role works as part of a team, provides excellent customer service, and completes tasks necessary to secure company assets.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience or completion of internal Banker Pathway I.
• Ability to read, write, and speak English.
• Ability to count currency and coin and perform simple arithmetic calculations.
• Successful completion of a credit check, drug screen, and background check.
• Ability to communicate clearly and demonstrate interpersonal skills necessary to represent the bank when dealing with customers.
• Strong computer skills with desktop and handheld platforms.
• Ability to use and navigate apps effectively.
• Ability to exercise critical thinking skills.
• Flexible schedule Monday through Friday and availability on Saturday mornings.
• Ability to stand for long periods while providing customer service.
• Ability to lift and carry cash drawers and coin bags weighing up to 25 pounds.

Nice To Haves

• One year of experience in a consultative sales environment.

Responsibilities

• Represent the bank to customers in a courteous, professional manner and engage in behaviors that advance their relationship with the bank.
• Process everyday and other bank-related transactions in a manner that deepens customer relationships.
• Practice Know-Your-Customer (KYC) procedures and work to become a trusted advisor to community members.
• Handle cash and negotiable instruments accurately while remaining alert to fraudulent activity.
• Cross-sell bank services in accordance with individual and branch performance goals.
• Work in a team environment and provide excellent customer service.
• Complete tasks necessary to secure company assets.
• Uphold established customer and employee service standards.
• Accurately open personal deposit accounts and complete higher-level customer requests in accordance with bank standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED