Banker I

Citizens Bank•Indianapolis, IN

About The Position

Under general supervision and in line with established policies and procedures, the Banker I serves as a primary service and sales contact for Bank customers. The role performs basic entry-level functions, including processing everyday transactions, creating monetary instruments, referring customers to checking, savings, and other account-based products, and helping customers identify and adopt solutions to protect their money from fraud. The Banker I represents the bank professionally and courteously, supports customer relationships, handles cash and negotiable instruments accurately, and provides service in a team environment. The position also opens personal deposit accounts, completes higher-level customer requests in accordance with bank standards, and performs tasks needed to secure company assets.

Requirements

High school diploma or equivalent.
Two years of customer service experience or completion of internal Banker Pathway I.
Ability to read, write, and speak English.
Ability to count currency and coin and perform simple arithmetic calculations.
Strong computer skills with desktop and handheld platforms.
Ability to use and navigate apps effectively.
Ability to communicate clearly and demonstrate interpersonal skills necessary to represent the bank when dealing with customers.
Ability to exercise critical thinking skills.
Successful completion of a credit check, drug screen, and background check.
Flexible schedule Monday through Friday and availability on Saturday mornings.
Ability to stand for long periods while providing customer service.
Ability to lift and carry cash drawers and coin bags weighing up to 25 pounds.

Nice To Haves

One year of experience in a consultative sales environment.

Responsibilities

Represent the bank to customers in a courteous, professional manner and engage in behaviors that advance their relationships with the bank.
Process everyday and other bank-related transactions in ways that deepen customer relationships.
Practice strong Know-Your-Customer (KYC) standards and work to become a trusted advisor to community members.
Handle cash and negotiable instruments accurately and watch for fraudulent activity.
Cross-sell bank services in accordance with individual and branch performance goals.
Work as part of a team and provide excellent customer service.
Complete tasks necessary to secure company assets.
Uphold established customer and employee service standards.
Accurately open personal deposit accounts and complete higher-level customer requests in accordance with bank standards.
Refer customers to checking, savings, and other account-based products.
Help customers identify and adopt solutions to protect their money from fraud.