Bank Teller ( Part-Time)

Great Lakes Credit Union•Danville, IL

8d•$16 - $24

About The Position

The Member Specialist (Bank Teller) is primarily responsible for meeting or exceeding members’ expectations by serving as a valued financial partner. The role involves understanding members’ financial needs and goals, advising them on appropriate products and services, and making referrals to support their objectives. All duties must be performed accurately and in compliance with applicable laws, regulations, and Great Lakes Credit Union policies and procedures. The Member Specialist also supports the Member Promise and Standards of Excellence and maintains positive working relationships with colleagues across the credit union. The position provides member service and retention support through teller transactions, advice and problem resolution, account opening and maintenance, and member outreach. It also supports branch operations, security, cash and negotiable-instrument controls, audits, and other departments as needed. The listed salary range is $17.05 to $25.03 per hour, with an anticipated hiring range of $17.05 to $20.86 based on qualifications and experience.

Requirements

High school diploma, GED, or equivalent.
Demonstrated excellent customer service and communication skills.
A passion for helping and supporting others.
Cash handling experience in a financial institution or retail establishment.
A high degree of accuracy and attention to detail.
Proficiency with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Responsibilities

Accurately process deposits, withdrawals, payments, transfers, money orders, and cashier’s checks while providing high-quality member service and supporting retention.
Provide advice, counseling, and solutions to member inquiries and problems, coordinating with other credit union personnel to meet member needs.
Support a sales- and service-driven culture.
Comply with regulations, internal controls, and expectations while maintaining secure control of cash and negotiable instruments.
Follow policies and procedures to help ensure branch safety and security.
Open and prepare the department for daily operations.
Process night depository, express drop, and mail transactions as required.
Perform departmental audits and audits of teller work as required.
Verify member signatures, account ownership, and identification.
Close, balance, and secure the branch; balance the coin machine and prepare coin shipments.
Maintain vault combinations.
Meet personal performance goals and contribute to branch and credit union goals.
Meet and consult with members or prospects to identify needs and offer appropriate products and services.
Build member relationships by managing a book of business through outbound calls, member resolution calls, and sales lead calls.
Open and maintain membership accounts in accordance with policies and procedures.
Provide and assist with Call Center support as needed.
Assist other departments and branches as required.
Participate in credit union promotions and community events.
Maintain compliance with applicable federal, state, and local rules and regulations and follow credit union policies, procedures, and internal controls.
Perform other duties as assigned.

Benefits

Competitive total compensation package.
Medical, dental, and vision insurance.
Wellness programs and health membership reimbursement.
Company-paid short-term and long-term disability insurance.
Employee banking benefits, including 24/7 digital banking and access to a network of more than 30,000 ATMs and 18 branches.
Company-paid life insurance.
Generous paid time off.
Paid holidays.
401(k) retirement savings plan with employer matching contributions.
Training programs and mentorship opportunities.
Tuition reimbursement for continuing education.
Employee recognition programs.
Community service initiatives and volunteer opportunities.