Bank Teller

Great Lakes Credit Union • Crystal Lake, IL

12d • $17 - $25 • Onsite

About The Position

Great Lakes Credit Union’s Member Specialist (Bank Teller) supports members by understanding their financial needs and goals, recommending appropriate products and services, and making referrals. The role performs transactions accurately and in compliance with applicable laws, regulations, policies, procedures, and internal controls. It supports the Member Promise and Standards of Excellence and fosters positive working relationships with colleagues across the credit union.

This position regularly splits its weekly schedule between the Crystal Lake and Woodstock branches, with travel between locations required. The Member Specialist provides member service and retention, supports sales and service goals, and assists with branch operations, security, audits, account opening and maintenance, and Call Center support as needed. The salary range is $17.05–$25.03, with an anticipated hiring range of $17.05–$20.86 based on qualifications and experience.

Requirements

• High school diploma, GED, or equivalent.
• Demonstrated excellent customer service and communication skills.
• Passion for helping and supporting others.
• Cash handling experience in a financial institution or retail establishment.
• High degree of accuracy and attention to detail.
• Proficiency with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Responsibilities

• Accurately perform deposits, withdrawals, payments, transfers, money orders, and cashier’s check transactions.
• Provide advice, counseling, and solutions to member inquiries and problems, coordinating with other credit union personnel as needed.
• Support a sales- and service-driven culture and consult with members or prospects to identify needs and offer suitable products and services.
• Comply with regulations, internal controls, policies, and procedures while maintaining secure control of cash and negotiable instruments.
• Follow branch safety and security policies and procedures.
• Open and prepare the department for daily operations.
• Process night depository, express drop, and mail transactions as required.
• Perform departmental audits and audits of teller work as required.
• Verify members’ signatures, account ownership, and identification.
• Close, balance, and secure the branch; balance the coin machine and prepare coin shipments.
• Maintain vault combinations.
• Meet personal performance goals and contribute to branch and credit union goals.
• Manage a book of business through outbound calls, member resolution calls, and sales lead calls.
• Open and maintain membership accounts in accordance with policies and procedures.
• Provide Call Center support as needed.
• Assist other departments and branches as required.
• Participate in credit union promotions and community events.
• Maintain compliance with applicable federal, state, and local rules and regulations and follow GLCU policies, procedures, and internal controls.
• Perform other duties as assigned.
• Work a regular weekly schedule split between the Crystal Lake and Woodstock branches and travel between locations.

Benefits

• Medical, dental, and vision insurance.
• Wellness programs and health membership reimbursement.
• Company-paid short-term and long-term disability insurance.
• Company-paid life insurance.
• Paid time off and paid holidays.
• 401(k) retirement savings plan with employer matching contributions.
• Training programs and mentorship opportunities.
• Tuition reimbursement for continuing education.
• Employee recognition programs.
• Community service initiatives and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED