Bank Teller, Bilingual Spanish (Part-time)

Credit Union of Southern California•City of Industry, CA

About The Position

CU SoCal is hiring a part-time bilingual Spanish Teller to provide exceptional Member experiences through courtesy, product knowledge, accuracy, and timely service. The role serves Spanish-speaking Members by communicating CU SoCal financial products and services in both Spanish and English. Branch hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturday, 8:30 a.m. to 1:30 p.m. The schedule may vary based on business needs and requires flexibility, including availability for every scheduled Saturday. The Teller processes Member transactions and inquiries, maintains accurate cash and transaction balances, identifies opportunities to refer Members to products and services, and follows credit union policies, controls, and regulatory requirements. The role also supports branch opening and closing procedures as needed and contributes to a positive, collaborative team environment. CU SoCal describes its culture as focused on Member service, personal development, open communication, and care for colleagues. The organization says it is a Gallup Exceptional Workplace Award recipient and emphasizes its C.A.R.E. 4 principles: professional competence, positive attitude, relationship building, and eager service to others. The posted pay scale is $17.47 minimum, $21.63 midpoint, and $25.05 maximum per hour. Actual compensation depends on geographical location, work experience, education, and skill level.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience in the retail or service industry.
At least 6 months of Member or customer service experience.
Fluency in English and Spanish to serve Spanish-speaking Members conducting banking business.
Working knowledge of applicable Microsoft Office programs, such as Word, Excel, Outlook, and Teams.
Good verbal and written communication skills in person and over the phone, including very good active-listening skills.
Good interpersonal skills and commitment to high-quality Member service and teamwork.
Ability to apply knowledge of products, services, and branch operations.
Flexibility to work a varied schedule based on business needs, including every scheduled Saturday.

Nice To Haves

Associate degree or equivalent experience.
Working knowledge of savings and checking products, accounts, and services.

Responsibilities

Process Member transactions accurately, including deposits, transfers, withdrawals, and other transactions, in accordance with credit union policies, procedures, and regulatory requirements.
Process transactions within assigned limits, maintain daily cash, and sell cash to the vault as needed to remain within established limits.
Follow accurate cash-balancing procedures and research and resolve cash differences.
Identify opportunities to cross-sell credit union products and services and generate referrals based on Member needs.
Respond to Member inquiries and resolve issues.
Educate Members about alternative service channels.
Follow accurate check-scanning and balancing procedures.
Adhere to the credit union's service standards.
Assist with branch opening and closing procedures as necessary.
Follow credit union policies, operational controls, and regulatory procedures to protect Member and credit union assets.
Maintain comprehensive knowledge of credit union products and services.
Work positively and collaboratively with co-workers and management.
Apply the C.A.R.E. 4 Guide expectations and Brand Communications Standards Accountability Philosophy.
Perform additional duties and responsibilities as assigned.