Bank Teller, Bilingual Spanish (Part-time)

Credit Union of Southern California•Industry, CA

2d•$17 - $25

About The Position

CU SoCal is hiring a part-time Bilingual Spanish Teller to provide Members with courteous, accurate, timely service and knowledge of credit union products and services. The role requires communicating CU SoCal’s financial products and services to Spanish-speaking Members while they conduct their banking business. The Teller supports branch operations, follows credit union policies and regulatory requirements, and contributes to a positive team environment. Branch hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturday, 8:30 a.m. to 1:30 p.m. Based on business needs, the position requires schedule flexibility, including availability to work every scheduled Saturday. CU SoCal describes its culture as focused on building better lives for Members, personal development, open communication, and care for colleagues. The organization emphasizes professional competence, a positive attitude, relationship building, and eager service. It offers competitive pay and health benefits and supports pay transparency through a pay-for-performance approach. The stated hourly pay scale is $17.47 minimum, $21.63 midpoint, and $25.05 maximum; actual compensation depends on geographic location, work experience, education, and skill level.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience in the retail or service industry.
At least 6 months of Member or customer service experience.
Fluency in English and Spanish to serve Spanish-speaking Members conducting banking business.
Working knowledge of applicable Microsoft Office programs, such as Word, Excel, Outlook, and Teams.
Good verbal and written communication skills, in person and over the phone, including very good active-listening skills.
Good interpersonal skills and commitment to high-quality Member service and teamwork.
Ability to apply knowledge of products, services, and branch operations.
Flexibility to work a varied schedule based on business needs, including every scheduled Saturday.

Nice To Haves

Associate degree or equivalent experience.
Working knowledge of savings and checking products, accounts, and services.

Responsibilities

Process Member transactions accurately, including deposits, transfers, withdrawals, and other transactions in accordance with credit union policies, procedures, and regulatory requirements.
Process transactions within assigned limits, maintain daily cash, sell cash to the vault as needed, follow cash-balancing procedures, and research and resolve cash differences.
Identify opportunities to cross-sell credit union products and services and generate referrals based on Member needs.
Respond to Member inquiries, resolve issues, and educate Members about alternative service channels.
Follow accurate check-scanning and balancing procedures.
Follow credit union service standards.
Assist with branch opening and closing procedures as necessary.
Follow credit union policies, operational controls, and regulatory procedures to protect Member and credit union assets.
Maintain comprehensive knowledge of credit union products and services.
Work positively and collaboratively with co-workers and management.
Understand and actively apply the C.A.R.E. 4 Guide expectations and Brand Communications Standards Accountability Philosophy.
Perform additional duties and responsibilities as assigned.