Bank Teller

Farmers Logo 2022•Chesterland, OH

10d

About The Position

Processes a variety of customer transactions at a teller window while recognizing customer needs and recommending products, services, or assistance from other bank employees or departments to deliver a superior level of customer service. The role also supports referrals and sales, follows bank security and compliance procedures, assists with branch operations, and maintains the confidentiality of customer information.

Requirements

High school diploma or General Education degree (GED).
Proven cash handling experience.
Basic computer skills and knowledge.
Ability to use a calculator, typewriter, phone, fax machine, and other office equipment.
Customer service and/or sales experience at any level.
Strong knowledge of bank products and services.
Flexibility and a strong desire to contribute to a teamwork-oriented work environment.

Responsibilities

Recognize customer needs and recommend bank products, services, or assistance from other employees or departments.
Participate in the bank’s referral program, use applicable technology and programs to demonstrate results, and meet referral goals.
Operate and balance a terminal and cash drawer daily.
Process savings, checking, and Holiday Savings account transactions; loan and SDB rental payments; money order and official check sales; and cash withdrawals.
Accept checks for cashing in accordance with FNB check handling procedures.
Complete required training courses, including mandatory and elective training on BSA and Anti-Money Laundering procedures.
Assist with duties related to money shipments and orders.
Perform additional branch duties and responsibilities beyond transaction processing.
Handle cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures.
Make outbound sales calls to current and prospective clients.
Flex schedules to accommodate branch staffing requirements and customer service needs.
Maintain the confidentiality of customer business and personal information.
Accept responsibilities and projects assigned by a supervisor.
Work positively with coworkers and the public in a team environment.
Maintain compliance with applicable rules and regulations.
Maintain regular, predictable attendance.
Complete other duties as assigned.