Bank Teller

MERCHANTS & MARINE BANK•Port Sulphur, LA

55d•Onsite

About The Position

Mississippi River Bank is seeking a customer-focused and detail-oriented Retail Banker (Teller) for its Port Sulphur branch. The role serves retail and commercial customers, assists with a variety of banking needs, supports customer relationships, and helps identify solutions to meet customers’ financial needs. The position is primarily office-based, generally works 40 hours per week Monday through Friday, and may occasionally require overtime or extended hours.

Requirements

At least one year of retail banking experience.
Previous cash handling experience.
Strong customer service background.
Excellent verbal and written communication skills.
Professional appearance and demeanor.
High school diploma or equivalent.

Nice To Haves

Strong attention to detail and accuracy.
Ability to multitask and prioritize in a customer-focused environment.
Leadership qualities and willingness to mentor others.
Knowledge of retail banking products and services.

Responsibilities

Assist customers with deposits, withdrawals, and other banking transactions.
Balance ATMs and cash dispensers/recyclers, or manage vault operations as assigned.
Process debit card requests, including orders, replacements, and PIN resets.
Accept and process debit card disputes in partnership with the Electronic Banking Department.
Assist customers with stop payments, address changes, check orders, and other account maintenance requests.
Comply with Bank policies and procedures, including Integrated Teller Override Procedures.
Serve as a retail online banking specialist and resource for customers.
Mentor and support new team members through training and guidance.
Build and strengthen customer relationships through exceptional service and proactive communication.
Perform additional duties as assigned by the Retail Bank Manager or Bank leadership.