Bank Teller/Financial Services Representative

SmartBank•Pigeon Forge, TN

25d•Onsite

About The Position

SmartBank is seeking a Bank Teller/Financial Services Representative to support clients and branch operations while delivering exceptional client experiences. The role upholds SmartBank’s core values and purpose, provides friendly in-person and telephone assistance, and maintains knowledge of the bank’s products and services while protecting client confidentiality. The representative processes deposits, withdrawals, cashier’s checks, payments, and account maintenance requests; helps with branch opening and closing procedures and ATM balancing; and safeguards and balances assigned cash and negotiable items. The position also follows bank policies and applicable laws and regulations, including requirements related to the Bank Secrecy Act, anti-money laundering, and bank security. The role may involve travel to other branch locations and training sessions or meetings, and requires availability for the branch schedule, including Saturdays.

Requirements

High school diploma required.
Excellent customer service skills.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Cash handling experience.
Strong math skills.
Strong written and oral communication skills.
Detail-oriented and able to function in a team environment.
Ability to maintain a positive attitude and a high level of integrity.
Able to maintain regular and predictable attendance.
Willingness to accept new ideas and methods and be agreeable to change.
Able to routinely stand, sit, bend, and stoop; stand for long periods as needed; and occasionally lift or carry loads up to 40 pounds.
Able to perform frequent and regular movements using wrists, hands, and/or fingers.
Average visual acuity necessary to prepare and inspect documents or products and operate machinery, and ability to hear average or normal conversations and receive ordinary information.
Available to work the branch office schedule, including Saturdays.
May be required to travel to various branch locations and to training sessions or meetings.

Nice To Haves

Associate degree preferred.
Minimum one year of banking experience preferred.
Sales experience preferred.
Thorough knowledge of teller drawer equipment, including PODs, recyclers, and traditional cash drawers, preferred.
Proficiency with Microsoft Windows applications, including Word, Excel, and Outlook, as well as typing and ten-key proficiency, preferred.

Responsibilities

Uphold SmartBank’s core values and core purpose, and follow the SmartBank Way.
Greet and acknowledge clients warmly and promptly, and direct them to appropriate branch personnel or departments.
Assist clients in person and by telephone with questions or concerns.
Maintain thorough knowledge of SmartBank products and services and protect client confidentiality.
Assist with branch opening and closing procedures to accommodate dual control.
Accurately process deposits, withdrawals, cashier’s checks, and other inventory items according to bank policies and procedures.
Process payments for SmartBank loans, local utilities, and other services according to guidelines and procedures.
Process client account maintenance requests, such as address changes and stop payments, in a timely manner.
Assist with ATM balancing.
Control and balance assigned cash drawers and negotiable items, maintaining an acceptable balancing record.
Take responsibility for objectives and be accountable for results, actions, and decisions.
Follow SmartBank policies and applicable federal, state, and local banking and industry laws and regulations, including Bank Secrecy Act, anti-money laundering, and bank security requirements.
Complete required paperwork to report discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager, or Security Officer.
Perform other duties as assigned.