Bank Teller/Financial Services Representative

SmartBank•Chattanooga, TN

20d

About The Position

The Bank Teller/Financial Services Representative supports SmartBank’s culture and core values while providing clients with helpful, accurate service. The role welcomes and directs clients, answers questions in person and by telephone, maintains confidentiality, and develops thorough knowledge of SmartBank products and services. The representative performs branch and teller operations, including assisting with branch opening and closing under dual control, processing deposits, withdrawals, payments, cashier’s checks, inventory sales, and account-maintenance requests, and assisting with ATM balancing. The role controls and balances assigned cash and negotiable items and follows applicable bank policies, procedures, and regulatory requirements. It also reports discrepancies or suspicious activity as required and may perform other duties as assigned. The position requires regular, predictable attendance and availability for the branch’s required schedule, including Saturdays. It may involve travel to other branch locations, training sessions, or meetings, as well as standing, sitting, bending, stooping, and occasionally lifting or carrying up to 40 pounds.

Requirements

High school diploma required.
Excellent customer service skills.
Cash-handling experience.
Ability to apply knowledge and sound judgment in decision-making using established guidelines.
Strong math skills.
Strong written and oral communication skills.
Detail-oriented and able to function in a team environment.
Ability to maintain a positive attitude and a high level of integrity.
Ability to maintain regular and predictable attendance.
Willingness to accept new ideas and methods and be agreeable to change.
Able to routinely stand, sit, bend, and stoop; occasionally lift or carry loads up to 40 pounds; and stand for long periods as needed.
Frequently and regularly perform movements using wrists, hands, and/or fingers.
Average or ordinary visual acuity to prepare and inspect documents or products and operate machinery.
Ability to hear average or normal conversations and receive ordinary information.
Available to work the branch office’s required schedule, including Saturdays.
May be required to travel to various branch locations and to training sessions or meetings.

Nice To Haves

Associate degree preferred.
Minimum one year of banking experience preferred.
Sales experience preferred.
Thorough knowledge of teller drawer equipment, such as PODs, recyclers, and traditional cash drawers, preferred.
Proficiency with Microsoft Windows applications (Word, Excel, and Outlook), typing, and ten-key preferred.

Responsibilities

Uphold SmartBank’s Core Values and Core Purpose and follow the SmartBank Way.
Greet and acknowledge clients warmly and promptly, creating a positive client experience and directing clients to the appropriate personnel or department.
Assist clients in person and by telephone with questions or concerns.
Maintain client confidentiality and thorough knowledge of SmartBank products and services.
Assist with branch opening and closing procedures to accommodate dual control.
Accurately process deposits, withdrawals, cashier’s checks, inventory sales, loan payments, utility payments, and other service payments in accordance with bank procedures.
Process client account-maintenance requests, such as address changes and stop payments, in a timely manner.
Assist with ATM balancing.
Control and balance the assigned cash drawer and negotiable items, maintaining an acceptable balancing record.
Take responsibility for objectives and be accountable for results, actions, and decisions.
Follow bank policies and applicable federal, state, and local banking and industry laws and regulations, including Bank Secrecy Act, anti-money-laundering, and security requirements.
Complete required paperwork and report discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager, or Security Officer.
Perform other duties as assigned.