Bank Teller/Banking Solutions Representative

Marion Center Bank•Cherryhill Township, PA

18d•$15 - $16•Onsite

About The Position

The Bank Teller/Banking Solutions Representative supports the branch’s paying and receiving functions by serving customers, processing transactions, maintaining accurate cash balances, and following applicable bank policies and regulatory requirements. The role coordinates work with branch personnel and other departments, reports pertinent information to a supervisor, responds to customer and staff inquiries, and assists the Banking Solutions Specialist and Supervisor with tasks and projects. The position is based at an assigned branch location. It uses a range of office and banking equipment and requires the ability to lift approximately 20 pounds of coin.

Requirements

High school diploma or equivalent.
Cash handling experience.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal and communication skills.
Moderate sales and PC skills.
Proficient knowledge of the Banking Solution system, transaction documents, and customer transaction processing.
Knowledge of vault transactions and balancing.
Working knowledge of bank consumer and business products and services and the operating policies and procedures that affect them.
Visual and auditory skills.
Ability to operate various office machines.
Ability to lift approximately 20 pounds of coin.

Responsibilities

Greet and serve customers courteously; assist with transactions and account changes.
Observe suspicious behavior and report it to a supervisor or management personnel.
Identify business opportunities and refer customers to appropriate customer service personnel; educate customers about account and financial-service options.
Accept deposits; cash checks and Savings Bonds within approved authority; make withdrawals after verifying identity and available balance.
Sell cashier’s checks, process cash advances, accept check orders, and process stop-payment orders.
Place holds on foreign items or process them for collection; accept loan payments, safe deposit box rent, and other payments.
Process night and mail deposits; open and close Holiday/Vacation Club, consumer checking, savings, and CD accounts, and explain disclosures.
Open and close safe deposit boxes and assist with ATM balancing.
Maintain an approved cash level; turn in excess or mutilated cash; prepare daily settlement and proof of cash transactions; balance the cash drawer and perform branch balancing.
Prepare daily work for imaging and scan materials for balancing.
Prepare function-related reports, including currency transaction and BSA reports.
Accept ATM/Debit Card and Internet Banking applications and activate consumer Internet Banking accounts.
Assist with vault cash verifications and balancing cash advance machines; act as dual control for Teller and Banking Solutions Representative functions.
Complete change and dispute forms for ACH and Debit Card transactions; maintain supplies and monitor supply inventory.
Coordinate work with branch staff and other departments to support an efficient flow of information.
Follow laws and organizational policies intended to prevent harassment and unlawful discrimination in the workplace.
Support internal policies, procedures, and practices for risk management, safety and soundness, and regulatory compliance, including CRA, BSA, and Equal Credit Opportunity Act requirements.
Report pertinent information to the immediate supervisor as requested or on schedule; compile and provide information to appropriate Bank personnel.
Contact customers as needed to correct or complete transaction errors.
Respond to inquiries and requests from customers and Bank personnel within established time frames and policies.
Assist the Banking Solutions Specialist and Supervisor with tasks and projects.
Perform ancillary duties that support the essential functions of the role.