Bank Operations Vault Specialist - Birmingham, AL
About The Position
At Regions, the Bank Operations Vault Specialist supplies one or more functional units with coin and currency. The role monitors and maintains established vault cash levels, orders cash from the Federal Reserve Bank as needed, verifies coin and currency received from functional units, customers, and branch associates, and prepares and ships excess cash as needed. The specialist also performs vault support services, responds to inquiries by phone, email, and ticketing system, assists with escalated problems, and provides guidance to less experienced associates. The position ensures compliance with risk management programs, rules, regulations, and cybersecurity practices, and supports process improvements and disciplined change management. This full-time position is located at Regions Center in Birmingham, Alabama. The hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. Time tracking is required, and the position is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act. For positions within physical vaults, the ability to lift 50 pounds is required.
Requirements
- High school diploma or GED.
- Two years of banking or branch experience.
- For positions within physical vaults, ability to lift 50 pounds.
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Proficiency in Microsoft Office, including Excel and Word.
- Strong math skills.
- Strong verbal and written communication and organizational skills.
- Strong work ethic and self-motivation.
Nice To Haves
- Cash handling experience.
Responsibilities
- Monitor and maintain established levels of vault cash.
- Place orders for cash from the Federal Reserve Bank as needed.
- Verify sums of coin and currency received from functional units, customers, and branch associates.
- Contact the appropriate sender in case of an error.
- Prepare and ship excess coin and currency to the Federal Reserve Bank or other functional units as needed.
- Perform vault support services tasks.
- Answer inquiries via phone, email, and ticketing system.
- Assist with escalated problems as needed.
- Provide advice and guidance to less experienced associates as needed.
- Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
- Identify opportunities for and support process improvements.
- Apply disciplined change management practices.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
