Bank Operations Specialist

Iowa State Bank•Orange City, IA

2d•Onsite

About The Position

The Bank Operations Specialist provides operational and administrative support to ensure bank processes, products, and services are delivered accurately, efficiently, and with exceptional service to customers and employees. Work may include data processing, reconciliations, and other operational and financial activities. The role supports the development and improvement of the Bank’s products, services, systems, and operating processes. The specialist may serve as a product resource or subject matter expert; assist with product development and implementation; evaluate processes; support system enhancements; and educate employees about products and procedures. As the Bank’s needs evolve, responsibilities may expand into deposit operations, product management, technology, process improvement, and other areas of bank operations. The position reports to the Orange City, Iowa location and may require travel among bank locations.

Requirements

Strong working knowledge of data processing and bookkeeping activities, including EFT, online and mobile banking, accounts payable, and other operational systems.
Ability to perform operational processing, reporting, and reconciliations accurately and efficiently.
Knowledge of deposit products, services, procedures, and related systems, or ability to develop that knowledge for the role.
Ability to research and help resolve operational, product, and system issues.
Ability to work with employees and departments across the Bank and provide guidance or training as appropriate.
Ability to maintain and update procedures, reference materials, and operational documentation.
Understanding of and ability to comply with Bank policies, procedures, and applicable laws and regulations, including Funds Availability, Bank Secrecy Act, and Anti-Money Laundering requirements.
Commitment to exceptional internal and external customer service, integrity, accountability, and mutual respect.
Must report to the Orange City, Iowa location; travel among bank locations may be required.

Responsibilities

Perform daily processing, maintenance, core banking system activities, wire transfers, ACH processing, and daily and periodic reporting.
Maintain knowledge of data processing and bookkeeping activities, including EFT, online and mobile banking, accounts payable, and other operational systems.
Process ACH files, non-post activity, returns, and related items.
Conduct daily cash letter processing, including incoming cash letter returns and reconciliation.
Process work received from tellers, merchants, customers, and other departments accurately and promptly.
Complete end-of-day reporting and reconciliation responsibilities accurately and on time.
Assist with correspondent banking activities as assigned.
Research, identify, and help resolve operational discrepancies, exceptions, and concerns.
Support administration and maintenance of deposit products, services, procedures, and related systems.
Serve as a resource for employees on deposit product features, operational requirements, processes, and system capabilities.
Assist with development, implementation, testing, and evaluation of new or enhanced deposit products and services.
Partner with retail, lending, technology, compliance, marketing, and other Bank areas on product implementation and administration.
Identify opportunities to improve products, services, workflows, and customer or employee experiences.
Assist with product and system conversions, upgrades, testing, documentation, communications, and employee training.
Maintain knowledge of operating software and systems and provide operational and technical support to Bank employees.
Work with software and service providers to research and resolve product, system, and operational issues.
Evaluate system capabilities and identify opportunities to improve efficiency, accuracy, automation, and customer experience.
Collaborate with supervisors and departments to ensure processes support the Bank’s needs and desired outcomes.
Develop, maintain, and update procedures, reference materials, and operational documentation.
Serve as a subject matter expert for assigned products, systems, or operational functions and provide guidance and training to employees as appropriate.
Support audit and regulatory information requests with detailed records, reports, and supporting documentation.
Comply with Bank policies, procedures, and applicable laws and regulations, including Funds Availability, Bank Secrecy Act, and Anti-Money Laundering requirements.
Provide internal and external customer service by responding to questions, researching concerns, and helping ensure banking needs are addressed accurately and promptly.
Perform other operational, deposit, product, technology, or administrative duties as assigned, including assisting with other bank activities.
Uphold Iowa State Bank’s vision, mission, and values, including mutual respect, honoring commitments, integrity, and personal accountability.
Understand the role of sales and customer service in a community bank and financial services environment and demonstrate commitment to exceptional service.
Travel among bank locations as required.