AVP & Operations Product Owner - Bank Operations

WesBanco Bank, Inc.•Ann Arbor, MI

About The Position

The AVP & Operations Product Owner owns the roadmap, backlog, and day-to-day direction for products, features, or initiatives within a business area, supporting business and technology work. The role makes routine prioritization and trade-off decisions within an established roadmap, works directly with business stakeholders to refine needs, and is accountable for the flow and quality of value delivered. The position operates under limited supervision and represents the customer for its capability. There is no direct supervisory responsibility. The role provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners. It leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment, and coordinates work across business, technology, vendor, and functional teams. The role helps communicate progress, risks, dependencies, and priority changes; supports issue resolution; and ensures work aligns with priorities, acceptance criteria, service expectations, risk controls, regulatory requirements, compliance obligations, and success measures. The position serves as a business systems expert and liaison among its assigned business area, IT, and third-party vendors. It documents requirements and specifications, manages application roadmaps and lifecycle activities, monitors deliverables, supports troubleshooting and testing, and contributes to training materials and new initiatives. Strategic prioritization, roadmap decisions, and cross-functional trade-offs remain the responsibility of senior product leadership.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 5 years of experience in product ownership, business analysis, technology, operations, or a related discipline.
Experience supporting technology, operational, or business initiatives.
Strong written and oral communication skills, including requirements documentation.
Strong analytical, decision-making, organizational, and prioritization skills, with attention to detail.
Ability to manage multiple priorities and projects, meet critical deadlines, work under time pressure, and work independently.
Ability to collaborate effectively and interact across organizational levels, including senior management, branch networks, other departments, and vendors.
Demonstrated leadership ability and a positive, team-oriented outlook.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Proficiency with Microsoft Office products, including Excel, PowerPoint, and Word.
Ability to acquire and maintain knowledge of bank policies, procedures, and applicable laws, rules, and regulations, and complete required compliance training.

Nice To Haves

A degree in information systems, business, or an analytics-related field.
Exposure to product ownership.
Familiarity or experience with Agile, Scrum, or other iterative delivery methodologies.

Responsibilities

Consult with key stakeholders to determine business objectives and success factors.
Collaborate with the business area to collect, analyze, and evaluate information related to business systems.
Document business requirements, functional requirements, and design specifications.
Coordinate with the application analyst counterpart to document technical requirements.
Analyze and manage new and existing system utilization by end users.
Assist in developing training materials to support proper application usage and optimization.
Serve as an expert in business system solutions aligned with the assigned business area.
Act as a liaison between the assigned business area, third-party vendors, and IT resources.
Recommend systems and other solutions to meet customer needs or improve processes.
Monitor system deliverables to ensure business needs are met within agreed timeframes.
Assist with troubleshooting business application problems and engage IT or third-party vendors as needed.
Build and maintain strong relationships with vendors, IT teams, and the supported business area.
Open and track support tickets and feature requests.
Manage work efforts within assigned applications during acquisitions.
Test new functionality and document test plans in coordination with the business area.
Manage the lifecycle of supported applications, including roadmaps, releases, upgrades, and defect tracking.
Maintain a strong understanding of risks and controls related to the business area and supported applications.
Collaborate with project management on new initiatives within the assigned area.
Collaborate with other business analysts to understand dependencies and manage changes across areas of responsibility.
Lead backlog refinement, delivery planning, requirements clarification, and stakeholder alignment within the approved roadmap.
Coordinate work across business, technology, vendor, and functional teams, communicating progress, risks, dependencies, and priority changes.
Provide clarification on assigned requirements and work items; strategic prioritization, roadmap decisions, and cross-functional trade-offs remain with senior product leadership.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.