AVP & Operations Product Owner - Bank Operations

WesBanco Bank•Uniontown, OH

About The Position

The AVP & Operations Product Owner owns the roadmap, backlog, and day-to-day direction for products, features, and initiatives within an assigned business area supporting business and technology work. The role makes routine prioritization and trade-off decisions within an established roadmap, works directly with business stakeholders to refine needs, and is accountable for the flow and quality of value delivered. Operating under limited supervision, the Product Owner represents the voice of the customer for the assigned capability. Strategic prioritization, roadmap decisions, and cross-functional trade-offs remain the responsibility of senior product leadership. The role provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners. It leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment, and coordinates work across business, technology, vendor, and functional teams. The Product Owner communicates progress, risks, dependencies, and priority changes; supports issue resolution; and helps ensure delivery meets priorities, acceptance criteria, service expectations, risk controls, regulatory and compliance obligations, and defined success measures. This position supports business systems and applications by gathering and documenting requirements, coordinating technical requirements with application analysts, evaluating system utilization, recommending solutions, supporting users and vendors, testing functionality, and managing application roadmaps, releases, upgrades, and defects. It maintains an understanding of business and application risks and controls and collaborates with project managers and other business analysts on initiatives and interdependencies. The role also requires adherence to applicable banking policies, procedures, laws, rules, and regulations, as well as completion of assigned compliance training.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
Minimum of 5 years of experience in product ownership, business analysis, technology, operations, or a related discipline; exposure to product ownership is preferred.
Experience supporting technology, operational, or business initiatives.
Strong written and oral communication skills, including requirements documentation and the ability to communicate clearly with management, bank employees, and customers.
Ability to interact effectively across organizational levels, including senior management, branch networks, departments, and vendors.
Ability to manage multiple priorities and projects, meet critical deadlines, and work under time constraints and pressure.
Strong organizational, prioritization, analytical, and decision-making skills, with attention to detail.
Ability to work independently and collaboratively, demonstrate leadership, and maintain a positive, professional demeanor.
Proficiency in Microsoft Office products, including Excel, PowerPoint, and Word.
Ability to acquire and maintain knowledge of bank policies and procedures and comply with applicable laws, rules, regulations, and training requirements.

Nice To Haves

A degree in information systems, business, or an analytics-related field is preferred.
Familiarity with Agile, Scrum, and iterative delivery practices is preferred.
Exposure to Agile, Scrum, or other iterative delivery methodologies is a plus.
Knowledge and experience with Agile and Scrum methodologies are preferred as the organization evolves its delivery practices and operating model.

Responsibilities

Consult with key stakeholders to determine business objectives and success factors.
Collaborate with business areas to collect, analyze, and evaluate information related to business systems.
Document business requirements, functional requirements, and design specifications; coordinate with application analyst counterparts to document technical requirements.
Own assigned product roadmaps, backlogs, and day-to-day direction, making routine prioritization and trade-off decisions within the approved roadmap.
Lead backlog refinement, delivery planning, requirements clarification, and stakeholder alignment; clarify assigned requirements and work items.
Provide informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners.
Coordinate work across business, technology, vendor, and functional teams, communicating progress, risks, dependencies, and priority changes and supporting issue resolution.
Ensure delivered work aligns with established priorities, acceptance criteria, service expectations, risk controls, regulatory requirements, compliance obligations, and success measures.
Analyze and manage end-user utilization of new and existing systems; assist with developing training materials to promote proper use and application optimization.
Serve as an expert in business system solutions for the assigned business area and as a liaison between that area, third-party vendors, and IT resources.
Recommend systems and other solutions to meet customer needs or improve processes.
Monitor system deliverables to ensure business needs are met within agreed timeframes.
Assist in troubleshooting business application issues and engage IT and third-party vendors as needed.
Build and maintain relationships with vendors, IT teams, and supported business areas; open and track support tickets and feature requests.
Coordinate application-related work during acquisitions.
Test new functionality and document test plans in coordination with the business area.
Manage the lifecycle of supported applications, including roadmaps, releases, upgrades, and defect tracking.
Maintain a strong understanding of risks and controls associated with the business area and supported applications.
Collaborate with project management on new initiatives and with other business analysts to identify interdependencies and manage changes.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.