AVP & Operations Product Owner - Bank Operations

WesBanco Bank•Bowie, MD

About The Position

The AVP & Operations Product Owner owns the roadmap, backlog, and day-to-day direction for products, features, and initiatives within an assigned business area, supporting business and technology work. The role makes routine prioritization and trade-off decisions within an established roadmap, works with business stakeholders to refine needs, and is accountable for the flow and quality of value delivered. Operating under limited supervision, the position represents the customer’s perspective for its capability. Strategic prioritization, roadmap decisions, and cross-functional trade-offs remain the responsibility of senior product leadership. The role provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners. It leads backlog refinement, delivery planning, requirements clarification, and stakeholder alignment, and coordinates work across business, technology, vendor, and functional teams. The position helps communicate progress, risks, dependencies, and priority changes, supports issue resolution, and ensures work aligns with priorities, acceptance criteria, service expectations, risk controls, regulatory and compliance obligations, and success measures. The position serves as a business systems expert and liaison among the assigned business area, IT, and third-party vendors. It gathers and documents business and functional requirements, coordinates technical requirements, manages application roadmaps and releases, supports testing and troubleshooting, and monitors system deliverables. The role also supports acquisitions involving assigned applications, training materials, system recommendations, feature requests, and process improvements. The position requires a bachelor’s degree or an equivalent combination of education and experience. A degree in information systems, business, or an analytics-related field is preferred. At least five years of experience in product ownership, business analysis, technology, operations, or a related discipline is required, with product ownership exposure preferred. The stated annual wage range is $70,000–$75,000. Benefits include paid time off, paid holidays, disability coverage, health-related plans, life and other voluntary insurance products, and a 401(k) with employee match.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Minimum of five years of experience in product ownership, business analysis, technology, operations, or a related discipline.
Experience supporting technology, operational, or business initiatives.
Clear, concise, and effective written and oral communication skills.
Ability to interact effectively across organizational levels, including senior management, branch network, other departments, and vendors.
Ability to manage multiple priorities and projects, meet critical deadlines, work under time constraints and pressure, and work independently.
Strong organizational and prioritization skills.
Team-oriented approach and positive outlook.
Demonstrated leadership ability and skills.
Excellent analytical and decision-making skills.
Strong requirements documentation skills, attention to detail, and ability to collaborate effectively with business and technology teams.
Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
Ability to acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.
Proficiency in Microsoft Office products, including Excel, PowerPoint, and Word.

Nice To Haves

Degree in information systems, business, or an analytics-related field.
Product ownership exposure.
Familiarity with Agile, Scrum, and iterative delivery practices.
Exposure to Agile, Scrum, or other iterative delivery methodologies.

Responsibilities

Consult with key stakeholders to determine business objectives and success factors.
Collect, analyze, and evaluate information related to business systems in collaboration with the business area.
Document business requirements, functional requirements, and design specifications; coordinate with application analyst counterparts on technical requirements.
Analyze and manage end-user utilization of new and existing systems.
Assist in developing training materials to support proper application usage and optimization.
Serve as an expert on business system solutions for the assigned business area and as a liaison among that area, third-party vendors, and IT resources.
Recommend systems and other solutions to meet customer needs or improve processes.
Monitor system deliverables to confirm business needs are met within agreed timeframes.
Help troubleshoot business application issues and engage IT and third-party vendors as needed.
Build relationships with supporting vendors, IT teams, and the supported business area.
Open and track support tickets and feature requests.
Manage assigned application work during acquisitions.
Test new functionality and document test plans with the business area.
Manage the lifecycle of supported applications, including roadmaps, releases, upgrades, and defect tracking.
Maintain an understanding of business-area and application risks and controls.
Collaborate with project management on initiatives within the assigned area.
Coordinate with other business analysts to identify interdependencies and manage changes across areas.
Lead backlog refinement, delivery planning, requirements clarification, and stakeholder alignment within the approved roadmap.
Coordinate delivery work across business, technology, vendors, and functional teams; communicate progress, risks, dependencies, and priority changes; and support issue resolution.
Provide clarification on assigned requirements and work items.

Benefits

22 days of paid time off (PTO).
5 days of short-term disability (STD).
11 annual paid holidays and 1 floating holiday.
Medical insurance.
Dental insurance.
Vision insurance.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life coverage.
Long-term disability coverage.
Optional Life coverage.
Access to voluntary benefit products, including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies.
Other ancillary benefit products.
401(k) with employee match.