AVP & Operations Product Owner - Bank Operations

WesBanco Bank, Inc.•Bowie, MD

1d•$70,000 - $75,000

About The Position

The AVP & Operations Product Owner owns the roadmap, backlog, and day-to-day direction for products, features, or initiatives in a business area supporting business and technology work. The role makes routine prioritization and trade-off decisions within an established roadmap, works with business stakeholders to refine needs, and is accountable for the flow and quality of value delivered. The position operates under limited supervision and represents the customer’s perspective for its assigned capability. The role provides informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners, but has no direct supervisory responsibility. It coordinates work across business, technology, vendor, and functional teams and supports backlog refinement, delivery planning, requirements clarification, stakeholder alignment, issue resolution, and release readiness. Work is expected to follow established priorities, acceptance criteria, service expectations, risk controls, regulatory and compliance requirements, and defined success measures. The position serves as an expert in business system solutions for its assigned area and as a liaison between that area, IT, and third-party vendors. It supports application roadmaps and lifecycle management, requirements and design documentation, testing, training, troubleshooting, system recommendations, support tickets, feature requests, and acquisition-related application work. The role also collaborates with project management and other business analysts to coordinate initiatives and manage interdependencies. The position requires a bachelor’s degree or an equivalent combination of education and experience, with at least five years of experience in product ownership, business analysis, technology, operations, or a related discipline. A degree in information systems, business, or an analytics-related field is preferred. The stated annual wage range is $70,000–$75,000.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 5 years of experience in product ownership, business analysis, technology, operations, or a related discipline.
Experience supporting technology, operational, or business initiatives.
Proficiency with Microsoft Office products, including Excel, PowerPoint, and Word.
Strong written and oral communication skills, including the ability to communicate collaboratively and in a solutions-oriented manner.
Ability to interact effectively across organizational levels, including senior management, branch staff, departments, and vendors.
Ability to manage multiple priorities and projects, meet critical deadlines, and work under time restraints and pressure.
Strong organizational, prioritization, analytical, and decision-making skills.
Ability to work independently and collaboratively as a team member.
Demonstrated leadership ability.
Strong requirements documentation skills, attention to detail, and ability to collaborate with business and technology teams.
Acquire and maintain proficiency in bank policies and procedures, comply with applicable laws and regulations, and complete assigned compliance training on time.
Maintain a professional demeanor in appearance, interpersonal relations, work ethic, and attitude.

Nice To Haves

Degree in information systems, business, or an analytics-related field.
Exposure to product ownership.
Familiarity with Agile, Scrum, and iterative delivery practices.
Exposure to Agile, Scrum, or other iterative delivery methodologies.

Responsibilities

Consult with key stakeholders to determine business objectives and success factors.
Collaborate with the business area to collect, analyze, and evaluate information related to business systems.
Document business requirements, functional requirements, and design specifications.
Coordinate with the application analyst counterpart to document technical requirements.
Analyze and manage new and existing system utilization by end users.
Assist in developing training materials to support proper and optimized application use.
Serve as an expert in business system solutions aligned with the assigned business area.
Liaise between the assigned business area, third-party vendors, and IT resources.
Recommend systems and other solutions to meet customer needs or improve processes.
Monitor system deliverables to ensure business needs are met within agreed timeframes.
Assist in troubleshooting business application problems and engage IT or third-party vendors as needed.
Build and maintain relationships with supporting vendors, IT teams, and the supported business area.
Open and track support tickets and feature requests.
Manage work efforts for assigned applications during acquisitions.
Test new functionality and document test plans in coordination with the business area.
Manage the lifecycle of supported applications, including roadmaps, releases, upgrades, and defect tracking.
Maintain an understanding of risks and controls for the business area and supported applications.
Collaborate with project management on new initiatives within the assigned area.
Work with other business analysts to understand interdependencies and coordinate changes across areas.
Provide informal leadership, guidance, training support, and day-to-day direction to team members and delivery partners.
Lead backlog refinement, delivery planning, requirements clarification, and stakeholder alignment within the approved roadmap.
Coordinate communication about progress, risks, dependencies, and priority changes; support issue resolution and release readiness.

Benefits

22 days of paid time off (PTO).
5 days of short-term disability.
11 annual paid holidays and 1 floating holiday.
Medical insurance.
Dental insurance.
Vision insurance.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group Life and Long-Term Disability.
Optional Life coverage.
Access to voluntary benefits, including Cancer, Term and Universal Life, Accident, Short-Term Disability, and Critical Illness policies, along with other ancillary benefit products.
401(k) with employee match.