Bank Operations Specialist

Regions Bank•Hoover, AL

6d•$40,000 - $48,310•Remote

About The Position

The Bank Operations Specialist performs a variety of operational tasks within Bank Operations. The role receives and reviews incoming work, resolves customer or associate inquiries, prepares and corrects specialized or complex documents, and researches operational issues. It works under limited supervision and follows established guidelines and procedures. The specialist supports risk management, regulatory compliance, cybersecurity, and process improvement efforts, and may guide less experienced team members. This is a full-time position currently designated as remote, though the associate may be asked to work onsite in the future. The associate must live within a reasonable driving distance of Hoover, Alabama. The regular schedule is 1:00 PM to 10:00 PM and includes a weekend rotation, with a shift differential. The position tracks time and is eligible for overtime for hours worked in excess of 40 per week. Relocation assistance is not provided.

Requirements

High school diploma or GED.
Two years of operations or related work experience.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.

Nice To Haves

Technical and operational experience in a banking, financial services, or related environment.
Working knowledge of ATM operations, cash management processes, and banking procedures.
Strong understanding of banking systems, transaction processing, and operational controls.
Ability to work effectively as a team player in a collaborative, fast-paced production environment.
Results-driven approach and ability to meet and exceed monthly production and performance goals.
Ability to learn quickly and adapt to new processes, systems, and changing business needs.
Strong attention to detail and excellent problem-solving and organizational skills.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Resolve customer or associate inquiries as necessary.
Prepare, edit, distribute, and/or correct specialized or complex documents.
Research and resolve related issues and general questions.
Work under limited supervision while following established guidelines and procedures.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
Identify opportunities for and support process improvements, applying disciplined change management practices.
May provide guidance to less experienced team members.