Bank Operations Specialist I

Simmons Bank•Little Rock, AR

About The Position

The Bank Operations Specialist I is part of the Operations Team supporting processing for all bank transaction channels. This role performs a wide variety of bank operational duties in a high-volume, deadline-driven environment, interacts with bank personnel, serves as a resource for deposit operational areas, and assists with verification of processes and applications.

Requirements

High school diploma or equivalent.
Two years of related experience required.
Ability to perform tasks quickly and accurately.
Ability to work in a team environment to accomplish shared goals.
Ability to solve practical problems and interpret written and oral instructions.
Ability to read and interpret procedure manuals, general business correspondence, journals, and government regulations.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and employees.
Ability to maintain effective interpersonal relationships with management and team members.
Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor.
Proficiency with the Navigator system and electronic communications.

Nice To Haves

Banking operations and/or customer service experience preferred.
MS Office programs.

Responsibilities

Acts as a first-line resource for problem solving regarding deposit operational issues.
Operates equipment to receive and transfer funds.
Receives, verifies, processes, and distributes incoming transfers according to established procedures.
Balances deposit general ledger applications.
Reports backup withholdings as required.
Processes levies, garnishments, and bankruptcy requests, including related communication, documentation, and reporting.
Verifies and removes deposit exceptions.
Performs new account and file maintenance verification.
Maintains detailed records on work responsibilities as required.
Ensures departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Performs other duties and responsibilities as assigned.