Bank Manager - Pittsburg, KS

Equity Bank•Pittsburg, KS

6d•Onsite

About The Position

The Bank Manager leads the Retail Banking team at Equity Bank’s Pittsburg, Kansas location. The role is responsible for growing retail banking income and the bank’s community image, managing team performance, delivering a superior customer experience, and ensuring compliance with applicable laws, regulations, and internal procedures. The manager provides on-site leadership, directs employee work, supports hiring and other employee matters, and coaches and develops staff. The position also requires NMLS certification under the SAFE Act and applicable lending regulations. The position regularly works in an office setting, with frequent use of computers and electronic media. It includes regular standing, walking, bending, and squatting, and may require stooping, kneeling, crouching, reaching, and occasionally carrying, lifting, moving, or pushing up to 25 pounds. The employee must be able to talk and listen to others.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, during the first week of employment for required week-long training.
Customer service and sales experience.
1–2 years of supervisory experience.
Ability to perform the physical requirements of the role, including regular standing, walking, bending, and squatting; potentially stooping, kneeling, crouching, or reaching; and occasionally carrying, lifting, moving, or pushing up to 25 pounds.
Ability to talk and listen to others.

Nice To Haves

Previous banking experience.
Bachelor’s degree.
2–5 years of supervisory experience.

Responsibilities

Achieve budgeted retail banking targets for deposit and consumer loan growth and non-interest income generation.
Control bank expenses and demonstrate operational soundness to minimize risk and maintain quality production.
Implement retail operating procedures and protocols.
Make referrals to bank partners that generate additional revenue.
Participate in community groups or events to promote the bank’s image.
Conduct sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
Provide on-site leadership and motivation and direct the work of retail bank employees.
Guide employee matters, including hiring, compensation, work scheduling, promotion, and discipline.
Train and develop the retail bank team for current and future roles.
Set periodic individual performance objectives and goals, and provide coaching, feedback, and evaluations.
Demonstrate excellent customer service and ensure the retail bank team does the same.
Create a welcoming, engaging, and professional environment for clients and employees.
Proactively resolve client issues and ensure team follow-through.
Match bank products and services to client needs and ensure the team does the same.
Visit small business clients periodically to assess needs, confirm satisfaction, or promote additional services.
Understand and follow applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit account opening procedures and internal suspicious activity referral processes as appropriate.
Work with clients to understand their normal account activity as appropriate.
Complete periodic compliance training.
Obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations.