Bakery Oven Operator ELR

Heritage Grocers Group•Dallas, TX

About The Position

The Bakery Oven Operator is responsible for producing bread for the store opening, reviewing bread production and quality, and keeping bread stocked in the showcase, tables, and bowl boxes. The role supports baking a variety of breads, cookies, and desserts, including pan dulce, while maintaining bakery product displays and inventory. The position involves customer service, taking food orders in person and by telephone, and communicating with management and the baking team to address guest and employee needs. The operator maintains standards for product quality, cleanliness, organization, safety, loss prevention, sanitation, department conditions, and food safety. The role uses professional bakery equipment, including heat sources, mixers, and blenders.

Requirements

  • Valid Food Handlers Card.
  • Ability to lift up to 25 pounds and occasionally lift up to 50 pounds.

Nice To Haves

  • Customer service and retail experience are desirable.
  • Knowledge of basic baked products, including cakes, breads, cookies, pan dulce, and special-order cakes.
  • Knowledge of standard baking production equipment and ability to perform advanced baking methods and multitask.

Responsibilities

  • Produce bread for the opening of the store and review production and bread quality.
  • Keep bread stocked in the showcase, tables, and bowl boxes.
  • Greet and interact with customers in a friendly, service-oriented manner and address their questions or concerns.
  • Organize products in display cases and on tables, ensuring displays are fully stocked.
  • Support the team in baking breads, cookies, and desserts, including pan dulce.
  • Communicate with management and the baking team to address requests, issues, and needs from guests or employees.
  • Conduct inventory regularly to maintain proper product levels.
  • Maintain standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, department conditions, and food safety.
  • Stock, fill, and face products; ensure pricing accuracy; rotate bakery products; and discard outdated or spoiled items.
  • Use professional bakery equipment, including heat sources, mixers, and blenders.
  • Take food orders in person and by telephone.
  • Demonstrate customer-service excellence and engage with customers.
  • Improve the speed and efficiency of service.
  • Perform other duties as assigned.
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