Bakery Manager (Assistant Manager/various NYC locations)

Magnolia Bakery•New York, NY

2d•$66,300 - $82,000•Onsite

About The Position

Magnolia Bakery is seeking a Bakery Manager to manage a store and optimize customer engagement, employee experience, and business results. The position reports to the General Manager and is based at various New York City locations, with the ability to work at any NYC location as needed. The Bakery Manager oversees bakery production planning and supports the hiring, onboarding, training, development, and performance management of associates. The role provides employees with updates and guidance on health and safety, zoning, breaks, products, and training; helps team members build skills; documents performance concerns and incidents; and supports the General Manager in maintaining standards and improving performance. The manager also assists with break and meal scheduling, reinforces company policies and procedures, and responds to in-store issues involving customers or employees. The position requires a flexible schedule, including nights, weekends, and holidays. Work includes standing and walking for periods of 3–5 hours without a rest break, frequent hand use, occasional climbing, bending and similar movements, occasional lifting and carrying of 10 pounds or more, and working around hot cooking equipment.

Requirements

3–5 years of store or team leadership experience in the retail and culinary field.
Must be at least 18 years old and authorized to work lawfully in the United States.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to be trained and work at any New York City location without notice.
Ability to hold oneself and the team to high standards, lead others, and hold them accountable.
Welcoming and helpful attitude.
Ability to learn and adapt to current technology and accurately handle POS functions.
Ability to manage workload and prioritize tasks independently.
Excellent verbal and written communication skills.
Ability to stand and walk for 3–5 hours without a rest break.
Frequent use of hands; occasional climbing, stooping, bending, reaching, kneeling, or crouching; and occasional moderate to heavy lifting and carrying of 10 pounds or more.
Ability to work in an environment with hot cooking equipment.

Nice To Haves

Desire to be part of a close-knit team seeking to transform the traditional retail experience.

Responsibilities

Oversee the creation of production lists to support timely delivery of fresh bakery products.
Onboard, train, develop, and manage the performance of associates.
Provide associates with updates and guidance on health and safety guidelines, zoning, break information, product information, and weekly training.
Partner with the General Manager to manage associate performance, ensure role expectations are met, and support career progression.
Help team members learn new skills, pairing them with in-store team members when necessary.
Support the General Manager in driving performance improvement plans and document employees who are not meeting role expectations.
Adhere to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers.
Gather and document incidents involving customers or team members.
Assist management with scheduling breaks and meal periods and support adherence to policies, procedures, and job assignments.
Train staff on company processes, policies, procedures, and job assignments.
Intervene in in-store incidents involving difficult or unhappy customers, injury, theft, or employee disagreements.
Ensure consistent execution of standard practices and company policies.
Inspire and encourage employees to support high morale.