Bakery Manager (Assistant Manager/various NYC locations)

Magnolia Operating•New York, NY

1d•Onsite

About The Position

Magnolia Bakery is seeking a Bakery Manager to manage a store and optimize customer engagement, employee experience, and business results. The role reports to the General Manager and may require working at any of Magnolia Bakery’s New York City locations without notice. The Bakery Manager oversees production lists to help ensure timely delivery of fresh bakery products, and supports associate onboarding, training, development, and performance management. The role provides associates with updates and guidance on health and safety, zoning, breaks, products, and weekly training. In partnership with the General Manager, the Bakery Manager helps manage performance, support employee development, document performance concerns, and ensure consistent execution of company policies and procedures. The position also supports scheduling of breaks and meal periods, trains staff on company processes and job assignments, and intervenes in store incidents involving customers or team members. Work includes standing and walking for periods of 3–5 hours without a rest break, frequent hand use, occasional bending and similar movements, occasional lifting and carrying of 10+ pounds, and working around hot cooking equipment. Varied scheduling availability, including nights and weekends, is required.

Requirements

3–5 years of store or team leadership experience in the retail and culinary field.
Must be at least 18 years old.
Must be authorized to work lawfully in the United States.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Ability to work at any New York City location without notice.
Ability to hold oneself and the team to high standards.
Welcoming and helpful attitude, with the ability to lead and hold others accountable.
Ability to manage workload and prioritize tasks independently.
Excellent verbal and written communication skills.
Ability to stand and walk for periods of 3–5 hours without a rest break.
Frequent use of hands.
Ability to occasionally climb, stoop, bend, reach, kneel, or crouch.
Ability to occasionally lift and carry moderate to heavy loads of 10+ pounds.
Ability to work with hot cooking equipment.

Nice To Haves

Desire to be part of a tight-knit team seeking to transform the traditional retail experience.

Responsibilities

Oversee the creation of production lists to help ensure timely delivery of fresh bakery products.
Onboard, train, develop, and manage the performance of associates.
Provide associates with updates and guidance relating to health and safety guidelines, zoning, break information, product information, and weekly training.
Partner with the General Manager to manage associate performance, ensure role expectations are met, and support career progression.
Help team members learn new skills, pairing them with in-store team members when necessary.
Support performance improvement, including documenting employees who are not meeting role expectations.
Adhere to Magnolia Bakery’s COVID-19 health and safety protocols for team members and customers.
Gather and document incidents involving customers or team members.
Assist management with scheduling breaks and meal periods and support adherence to policies, procedures, and job assignments.
Train staff on company processes, policies, procedures, and job assignments.
Ensure consistent execution of standard practices and company policies.
Inspire and encourage employees to support high morale.
Intervene in store incidents, including difficult or unhappy customers, injuries, theft, and employee disagreements.
Learn and adapt to current technology and accurately handle POS functions.