BAKERY/DEPT LEADER

The Kroger Co.•Mukilteo, WA

13d

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department to deliver an outstanding customer experience, maintain a safe and clean environment, achieve sales and profit goals, and meet quality assurance standards. The role models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, scheduling to meet customer volume, managing department performance and expenses, and partnering with store management on business plans, budgets, and financial reviews. It also involves assisting customers with bakery products, preparing and portioning bakery items, maintaining product freshness, and ensuring food safety, equipment maintenance, and compliance with applicable laws and company guidelines.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed them.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer specifications using appropriate equipment and offer product samples.
Provide fresh products in appropriate portions to prevent shrink.
Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Keep current on present, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel about needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.