Bakery/Dept Leader

Kroger•Henrico, VA

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department’s functions and activities. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety while developing associates and supporting store goals. The position involves serving bakery customers, preparing and presenting products, managing department operations and finances, and ensuring compliance with food safety and workplace safety requirements. The leader works cooperatively in a fast-paced environment and provides support to customers who may be minors, have special needs, or be older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that appropriately manage customer volume during operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer experience; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using appropriate equipment, and offer samples when appropriate.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay informed about current, future, seasonal, and special advertisements and communicate them to associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.