Bakery/Dept Leader

Kroger•Liberal, KS

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department’s functions and activities. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates, scheduling, training, performance goals, merchandising, inventory, expenses, and department financial results. It also provides customer service and product guidance, prepares bakery items to customer requests, maintains product freshness and proper portions, and ensures equipment is used according to company guidelines. The role follows food safety and workplace safety requirements and works cooperatively in a fast-paced, sometimes stressful environment.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using proper equipment and offer product samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and act on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory.
Follow food safety regulations and guidelines, including cooking instructions and maintaining and recording appropriate food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.