BAKERY/DEPT LEADER

The Kroger Co.•Salem, VA

About The Position

The Bakery/Dept Leader directs, supports, and supervises the functions and activities of the Bakery department. The role embraces the Customer 1st strategy by providing exceptional service and creating a welcoming customer experience, while maintaining a safe, clean environment. The leader is responsible for achieving department sales and profit goals, monitoring quality standards, managing department operations and expenses, and modeling the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes leading and developing associates, managing schedules and performance, partnering with store management on business plans and budgets, and overseeing bakery products, merchandising, inventory, food safety, and equipment. The leader also assists customers with bakery products and requests and supports customers and community members who may need additional assistance.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Obtain a current food handlers permit once employed.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment; inform customers about bakery specials and recommend products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer specifications using appropriate equipment and offer product samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and ensure food, case, and cooler temperatures are maintained and recorded.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.