Bakery/Dept Leader

Kroger•Murfreesboro, TN

About The Position

The Bakery/Dept Leader embraces the Customer 1st strategy by delivering exceptional service and creating a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, monitoring quality assurance standards, and directing, supporting, and supervising Bakery department activities. The leader models the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates and department operations, including scheduling, training, performance goals, teamwork, budgeting, inventory, merchandising, and expense control. It also supports customers by sharing product information, preparing bakery items to request, offering samples, and providing fresh products in appropriate portions. The role ensures equipment is used and maintained according to company guidelines and that food safety and workplace safety requirements are followed. The incumbent must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Create a welcoming customer environment and inform customers about bakery specials and products.
Maintain knowledge of products sold in the department.
Prepare bakery items according to customer requests using proper equipment, and offer product samples.
Provide fresh products in correct portion sizes to prevent shrink.
Use bakery refrigerators, freezers, ovens, and other equipment according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory.
Follow food safety regulations and guidelines, prepare foods according to cooking instructions, and maintain and record proper food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify appropriate personnel of items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.