Bakery/Dept Leader

Kroger•Salem, VA

About The Position

The Bakery/Dept Leader directs, supports, and supervises the Bakery department’s functions and activities. The role focuses on delivering an outstanding customer experience, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The leader models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes developing associates and teamwork, managing department performance and scheduling, helping customers select and obtain bakery products, preparing bakery items to customer requests, and maintaining product freshness and appropriate portions. The leader partners with store management on business plans, budgets, financial reviews, inventory, merchandising, pricing, and expense control. The position also requires compliance with food-safety and workplace-safety guidelines, equipment inspection and maintenance reporting, and communication of customer or employee accidents and other risks or issues.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school education or equivalent.
Management experience.
Bakery experience.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable laws and company guidelines.
Create a welcoming customer environment and inform customers about bakery specials and products.
Maintain knowledge of products sold in the department.
Prepare bakery items to customer requests using proper equipment and offer product samples.
Provide fresh products in correct portions to prevent shrink.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Partner with store management to develop and implement a department business plan.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Stay current on present, future, seasonal, and special advertisements and inform associates.
Monitor and control department expenses.
Assist store management with the store or department budget, profit-and-loss reviews, and appropriate follow-up on financial reports.
Schedule routine price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory.
Follow food-safety regulations and guidelines, including preparation instructions and monitoring and recording food, case, and cooler temperatures.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify appropriate personnel when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.