Bakery/Deli Clerk

The Kroger Co.•Rocky Mount, VA

13h

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk embraces the Customer 1st strategy, supports associates in delivering excellent service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The clerk prepares, portions, packages, labels, stocks, and inventories bakery and deli products; follows recipes, cooking instructions, food temperature logs, and food safety guidelines; and checks product freshness and sell-by dates. The role uses department equipment according to company guidelines, maintains proper case and cooler temperatures, monitors inventory, and reports ordering or shipping discrepancies and equipment problems to management. The clerk helps customers find products, answers questions, recommends items, offers samples, and informs customers about specials and advertisements. The position also requires cooperation in a fast-paced environment, respectful conflict management, and support for minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the requested or closest practical portion size to minimize shrink.
Recommend products and answer customer questions about items in the department and throughout the store.
Use bakery and deli equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise; label, stock, and inventory department merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report ordering or shipping discrepancies and inventory discrepancies to the department manager or appropriate management.
Understand the store layout and help customers locate products.
Stay current on present, future, seasonal, and special advertisements, and maintain knowledge of products sold in the department.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and create a welcoming environment for customers.
Follow food-safety regulations and guidelines; comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.