Bakery/Deli Clerk

The Kroger Co.•Carbondale, CO

About The Position

The Bakery/Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares bakery and deli items to customer specifications, offers samples, explains specials, recommends products, and provides fresh products in appropriate portions. Duties also include preparing, cooking, packaging, labeling, stocking, and inventorying merchandise; checking freshness and sell-by dates; following recipes, food temperature logs, and food safety requirements; and maintaining proper temperatures and records for cases and coolers. The role uses bakery and kitchen equipment according to company guidelines and reports discrepancies, unsafe conditions, accidents, and equipment requiring repair. The position requires providing helpful product and store information, maintaining knowledge of products and promotions, monitoring inventory, and working cooperatively in a fast-paced and sometimes stressful environment. The clerk must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portion size, or as close as possible to the amount ordered, to prevent shrink.
Recommend bakery and deli items and answer customer questions about products and the store.
Use bakery and kitchen equipment according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies to the department manager.
Maintain knowledge of the store layout, department products, current and upcoming promotions, seasonal items, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Promote trust and respect among associates and help create a welcoming environment for customers.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.