Bakery/Cake Decorator

Kroger•West Point, UT

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. The role serves customers by answering questions, offering samples, recommending products, and preparing bakery items—including wedding cakes—according to customer requests. It includes decorating cakes, pastries, cupcakes, cookies, and other bakery items; maintaining product quality and freshness; stocking and labeling merchandise; and using bakery equipment according to company guidelines. The Bakery/Cake Decorator follows health, safety, food-safety, merchandising, customer-service, labor-control, loss-prevention, maintenance, and inventory procedures. The role also identifies and reports discrepancies, unsafe conditions, equipment needing repair, accidents, and suspected illegal activity. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, and notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.