Bakery/Cake Decorator

Kroger•Greenwood Village, CO

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The employee is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering questions, making product suggestions, offering samples, and preparing bakery items—including wedding cakes—to customer specifications. It includes decorating cakes and other bakery products, maintaining product freshness and department inventory, and using bakery equipment according to company guidelines. The Bakery/Cake Decorator also follows merchandising, food safety, health, safety, loss prevention, and other store policies; identifies and reports discrepancies, equipment issues, unsafe conditions, accidents, and illegal activity. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

A second language, including speaking, reading, and/or writing.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or suggest products.
Offer product samples and prepare bakery items, including wedding cakes, to customer requests using proper bakery equipment.
Recommend bakery items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.