Bakery/Cake Decorator

Kroger•Hoffman Estates, IL

About The Position

The Bakery/Cake Decorator provides exceptional customer service and helps create a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitors quality assurance standards. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The decorator assists customers with bakery products and recommendations, prepares bakery items—including wedding cakes—to customer specifications, and decorates cakes and other baked goods. The role includes maintaining product freshness and inventory, following food-safety and merchandising requirements, and using bakery equipment according to company guidelines. The employee also follows safety procedures, reports hazards and incidents, and notifies management about equipment needing repair or other issues.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

A second language, including speaking, reading, and/or writing.

Responsibilities

Create a welcoming customer environment by answering questions about products sold in the department and store.
Maintain knowledge of department products and respond to customer questions or make suggestions.
Offer product samples and prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to customers based on their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout, help customers locate products, and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.