BAKERY/CAKE DECORATOR

The Kroger Co.•Omaha, NE

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The decorator demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with bakery product questions and recommendations, preparing bakery items—including wedding cakes—to customer specifications, and decorating cakes, pastries, cupcakes, cookies, and other items. It also includes maintaining product quality and freshness, using bakery equipment according to company guidelines, stocking and labeling merchandise, monitoring inventory, and following health, safety, food safety, and other store policies.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

A second language, including speaking, reading, and/or writing.

Responsibilities

Create a welcoming environment by answering customer questions about products throughout the department and store.
Maintain knowledge of department products and make suggestions in response to customer questions.
Offer product samples to help customers discover items.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Recommend bakery items to help customers find products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Follow merchandising, customer service, labor control, expense and supply control, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.