BAKERY/CAKE DECORATOR

The Kroger Co.•Fond du Lac, WI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Prepare and decorate bakery items, including wedding cakes, in response to customer requests, using bakery equipment according to company guidelines. Support product quality, merchandising, inventory, safety, food safety, and customer service standards.

Requirements

Any retail experience.
Any bakery or cake-decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Learn about department products and answer questions, make suggestions, and recommend items that meet customers' needs.
Offer samples to help customers discover products they inquire about.
Prepare bakery items, including wedding cakes, to customer specifications using proper bakery equipment.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager and note inventory discrepancies.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Follow local, state, and federal health and civil code regulations, along with company rules for merchandising, customer service, labor and expense control, supplies, loss prevention, maintenance, safety, food safety, and engagement.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.