BAKERY/CAKE DECORATOR

The Kroger Co.•Wausau, WI

About The Position

The Bakery/Cake Decorator creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with product questions and recommendations, preparing bakery items—including wedding cakes—to customer requests, and decorating cakes, pastries, cupcakes, cookies, and other bakery items. The decorator also checks freshness and quality, uses bakery equipment according to company guidelines, and supports merchandise stocking, labeling, signing, and inventory. The role follows health, safety, food safety, merchandising, customer service, labor control, loss prevention, maintenance, and other store procedures. It includes identifying and reporting safety risks, equipment repair needs, inventory discrepancies, ordering or shipping issues, accidents, and illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Any retail experience.
Any bakery or cake decorating experience.
Ability to handle stressful situations.
Knowledge of basic math.
Effective communication skills.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples and recommend bakery items to help customers find products they want and need.
Prepare bakery items, including wedding cakes, according to customer requests using proper bakery equipment.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use bakery equipment, including refrigerators, freezers, and ovens, according to company guidelines.
Label, stock, sign, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Understand the store layout and locate products for customers; stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow local, state, and federal health and civil code regulations.
Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.
Perform the essential job functions with or without reasonable accommodation.