Bakery/Baker

Kroger•Eagle River, WI

27d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare bakery items according to customer requests and recipes, using appropriate bakery and kitchen equipment. Help customers find products, answer questions, make recommendations, offer samples, and inform them about bakery specials. Ensure products are fresh, correctly portioned, properly prepared, packaged, labeled, stocked and inventoried. Follow food safety requirements, cooking instructions, temperature logs and company equipment guidelines. Maintain a safe, clean environment and report equipment issues, discrepancies, accidents, safety risks and illegal activity to the appropriate manager.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions and make product suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers of bakery specials.
Provide fresh products in the correct portion sizes to reduce shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Measure, prepare and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers and Robot Coupe equipment properly.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and help customers locate products throughout the store.
Stay current with present, future, seasonal and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.