Bakery/Baker

Kroger • Oconomowoc, WI

1d

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Prepare and present bakery products, respond to customer questions, make recommendations, and ensure customers receive fresh products in appropriate portions. Follow recipes, food safety procedures, temperature logs, and company guidelines for bakery equipment. Maintain product quality, labeling, stocking, inventory, and department cleanliness and safety. Report discrepancies, equipment repair needs, accidents, safety risks, and other issues to management.

Must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
• Prepare bakery items according to customer requests using proper bakery equipment.
• Offer product samples and inform customers about bakery specials.
• Provide fresh ordered products in the correct portion size, or as close as possible, to prevent shrink.
• Recommend bakery products to help customers find what they want and need.
• Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
• Prepare, package, label, and inventory ingredients and merchandise appropriately.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Use kitchen equipment, including stoves, computerized scales, fryers, steamers, and Robot Coupe equipment, properly.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Maintain a positive attitude and understand the store layout to help customers locate products.
• Stay current with present, future, seasonal, and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed