Bakery/Baker

Kroger•Gilbert, AZ

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals while monitoring quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Prepare bakery items to customer requests and company guidelines, provide fresh products in appropriate portions, and help customers discover products through recommendations, samples and information about specials. Prepare, package, label, stock and inventory bakery merchandise and ingredients; monitor freshness, dates, product quality and inventory conditions. Use bakery and kitchen equipment according to company guidelines, follow recipes and food temperature logs, and comply with food safety and safety procedures. Support department operations by reporting ordering or shipping discrepancies, equipment requiring repair, accidents, safety risks, and illegal activity to the appropriate manager. The employee must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make suggestions about bakery products.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh ordered products in the correct portion size, or as close as possible, to prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label and inventory ingredients and merchandise appropriately.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Properly use kitchen equipment, including stoves, computerized scales, fryers, steamers and Robot Coupe equipment.
Label, stock and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to help customers locate products.
Stay current with present, future, seasonal and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety procedures, identify unsafe conditions and notify store management.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues and illegal activity, including robbery, theft or fraud.
Perform the essential functions of the position with or without reasonable accommodation.