Bakery/Baker

Kroger•Bluffdale, UT

10d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals, monitor quality assurance standards, and support the Customer 1st strategy by encouraging excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role prepares bakery items to customer specifications, helps customers find and select products, and maintains product freshness, presentation, inventory, and food safety. It includes using bakery and kitchen equipment according to company guidelines, following recipes and temperature logs, maintaining required temperatures and records, and reporting safety, equipment, inventory, and customer-service issues. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
A second language (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Prepare bakery items according to customer requests using proper bakery equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products in requested quantities or portion sizes to help prevent shrink.
Recommend bakery items to help customers find the products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment such as stoves, computerized scales, fryers, steamers, and Robot Coupe equipment properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout so products can be located for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.