BAKERY/BAKER

The Kroger Co.•Gilbert, AZ

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.
Current food handlers permit once employed.

Nice To Haves

Bakery experience.
Retail experience.
Second language skills (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make suggestions.
Prepare bakery items according to customer requests using proper equipment.
Offer product samples and inform customers about bakery specials.
Provide fresh products customers have ordered and appropriate portion sizes to prevent shrink.
Recommend bakery items to help customers find products they want and need.
Use bakery equipment, including refrigerators, freezers, slicers, ovens, kitchen equipment, stoves, computerized scales, fryers, steamers, and Robot Coupe, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise; monitor inventory and stocking conditions and note discrepancies.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and understand the store layout to locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.