BAKERY/ASST DEPT LEADER

The Kroger Co.•West Jordan, UT

About The Position

The Bakery/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is accountable for achieving department sales and profit goals, maintaining quality assurance standards, and monitoring Bakery department functions and activities. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports associates through communication, goal setting, scheduling, training, development, and performance appraisals. The role assists customers with questions, product suggestions, and locating items; reviews product quality and freshness; and supports sales promotions and merchandising. It also contributes to department business planning, budgeting, expense control, financial reviews, price changes, inventory management, ordering, and temperature monitoring. The position reinforces safety procedures, identifies and reports hazards and illegal activity, follows applicable laws and company guidelines, and works cooperatively in a fast-paced environment. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Second language ability in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to help them discover new items.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management about repairs or customer and employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.