Bakery/Asst Dept Leader

Kroger•Aurora, CO

About The Position

The Bakery/Assistant Department Leader is responsible for delivering an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The role monitors Bakery department functions and activities, achieves department sales and profit goals, and maintains quality assurance standards while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports and develops associates, manages department scheduling and performance, and helps customers with product questions and suggestions. The role also oversees product quality, promotions, pricing, inventory, ordering, temperature monitoring, safety, and compliance with applicable laws and company guidelines. The position may involve direct interaction with minors, individuals with special needs, and older adults.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High school diploma or GED.
Management experience.
Bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Set department performance goals, support teamwork, and develop scheduling appropriate to customer volume.
Train and develop associates, support their performance, and participate in the performance appraisal process.
Create a welcoming customer environment by answering questions, making suggestions, and helping customers locate products.
Inform customers about specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan and sales promotions in partnership with store management.
Inform department associates about current, upcoming, and special in-store promotions; implement the department’s promotional plan.
Prepare seasonal critiques for the sales and merchandising supervisor.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate follow-up actions.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory processes; monitor stocking conditions and discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment, notifying management about repairs, and reporting customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, and follow directions or seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.