Bakery/Asst Dept Leader

Kroger•West Jordan, UT

About The Position

The Bakery/Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, maintaining quality assurance standards, and monitoring Bakery department functions and activities. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position leads and develops associates, manages department scheduling and performance, supports customer inquiries and product discovery, and carries out merchandising, promotions, inventory, pricing, and financial activities. It also ensures food and equipment safety, compliance with applicable laws and company guidelines, and prompt reporting of safety risks or suspected illegal activity. The role requires cooperation in a fast-paced, sometimes stressful environment and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
Management experience.
Bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates, assess their job performance, and participate in the performance appraisal process.
Create a welcoming customer environment by answering questions, making suggestions, and helping customers locate products.
Inform customers of specials and offer product samples to help them discover new items.
Review products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and appropriate follow-up actions.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are kept.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management about repairs needed and customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.