BAKERY/ASST DEPT LEADER

The Kroger Co.•Elko, NV

About The Position

The Bakery Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the achievement of department sales and profit goals, controls quality assurance standards, and monitors Bakery department functions and activities. The position also demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The assistant leader helps lead associates, manage department performance and scheduling, and provide customers with product information and assistance. The role supports department business planning, promotions, budgeting, inventory, pricing, food safety, and compliance with company guidelines and applicable laws. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic mathematics, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Bakery or retail experience.
Ability to speak, read, and/or write a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate scheduling to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer samples to help customers discover new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist management with preparing the store or department budget, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes; monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, reporting repair needs, and reporting customer or employee accidents to store management.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.