BAKERY/ASST DEPT LEADER

The Kroger Co.•Salt Lake City, UT

About The Position

The Bakery/Assistant Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, controlling quality assurance standards, and monitoring bakery department functions and activities. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports department operations by setting performance goals, developing associates, managing schedules and inventory, executing promotional plans, and assisting with budgeting and financial reviews. The role serves customers by answering product questions, making suggestions, locating items, and helping customers discover products. It also ensures product quality and freshness, appropriate temperatures and temperature logs, and compliance with safety procedures, laws, and company guidelines.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must obtain a current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any bakery or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume.
Train and develop associates and participate in performance appraisals.
Help customers feel welcome and appreciated by answering questions, making suggestions, and locating products in the department and throughout the store.
Inform customers of produce specials and offer product samples to introduce new items.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management.
Educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit-and-loss reviews, and actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory; monitor inventory and stocking conditions; note discrepancies; and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment for preventive maintenance, and notifying store management of items needing repair and customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.